Help Desk/Electronic Medical Record Specialist

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Help Desk/Electronic Medical Record Specialist

Rinehart Clinic is a primary care community-based Federally Qualified Health Center located on the beautiful Northern Oregon coast in Tillamook County. The Clinic is minutes from hiking and biking trails, kayaking, year-round fishing, wineries, ocean vistas and the nearby cities of Manzanita and Nehalem Bay.

Job Summary:  The Help Desk/EPIC Site Specialist will provide immediate end-user support and training. This includes advanced application support, workflow integration, troubleshooting, and consulting on all related Electronic Medical Record systems.


  • Oversight of all hardware and software used by the staff and the organization.
  • Installs, replaces and configures components, diagnoses problems and performs preventive maintenance on computer equipment and related networks and systems.
  • Installs, configures, troubleshoots and maintains needed software.
  • Provides on-boarding, off-boarding and IT orientation for staff.
  • Provides data migration as needed.
  • Provides daily support to EPIC applications’ users through troubleshooting, coaching and consulting.
  • Identifies, assesses and troubleshoots application and equipment issues as they occur and seeing it through to full resolution. Refers to OCHIN Help Desk, etc. as needed.
  • Runs all needed reports and maintains a report distribution schedule.
  • Provides coaching, training and consulting to end-user to facilitate learning of basic and specialized applications.
  • Collaborates with OCHIN and serves as liaison with OCHIN.
  • Manages new test features and upgrades prior to implementation.
  • Provides technical support for all new functionalities.
  • Attends appropriate internal and external meetings as the EPIC expert.


  • Background and understanding of the medical record/electronic health record flow and ICD-9/ICD-10 coding systems preferred.
  • Understanding of database fundamentals/architecture.
  • Strong project management skills.
  • Exceptional interpersonal, analytical, and problem-solving skills.
  • Ability to effectively work in a team environment and provide superior internal and external customer service.
  • Ability to communicate technical concepts to technical and non-technical audiences.
  • Proficiency with basic word processing and presentation applications (Microsoft office suite – Word, PowerPoint, Excel).
  • Experience in healthcare setting with demonstrated understanding of clinical practice preferred but not mandatory.

Job Type:  Full-time