Medical Assistant

The Medical Assistant will perform duties to assist the Clinic providers in the delivery of primary medical care as needed and within the parameters of their scope and/or certification.

Duties:

  • Prepares patients for provider, including greeting patients, patient check-in and check-out, questioning patients as to problems, recording chief complaint, obtaining vital signs and other lab work as indicated and prepares patients for individual treatment and appropriate examinations.

  • Assists providers in healthcare activities, performance of diagnostic and/or therapeutic procedures.

  • Helps keep providers on schedule; monitors and adjusts patient flow and limits interruptions.

  • Ensures an appropriate environment for delivery of healthcare by assisting, in general, with maintenance and housekeeping (e.g., maintaining equipment, locking and securing areas, and maintaining work areas in a clean, safe, and orderly fashion.

  • Ensures that exam rooms are appropriately stocked.

  • Participates in daily team huddle with assigned provider.

  • Collects viable specimens from the clinic’s patients, performs all in-house testing, prepares specimens/records for outside lab procedures and records lab results.

  • Records results of all appropriate labs in the patient’s medical record.

  • Gives injections only under the medical supervision of the provider.

  • Completes all records and reports as assigned and supervised.

  • Participates in the community health center’s quality assurance activities and performs duties in accordance with applicable standards.

  • Develops and maintains skills by seeking consultation from appropriate sources.

  • Receives telephone calls from patients, organizing provider’s priorities.

  • Makes follow-up telephone calls to patients on lab/radiology reports and makes appointments.

  • Attends all clinical updates, meetings and trainings.

  • Assists in tracking patient care in the OCHIN system.

  • Maintains strictest confidentiality; adheres to HIPAA guidelines/regulations.

  • Participates as a team member.

  • Performs other related duties as assigned.

Skills/Attributes:

  • Ability to proficiently and accurately read and write in English.

  • Excellent telephone, communication and interviewing skills.

  • Proficient computer skills; ability to use multiple types of programs, i.e., word processing, electronic health record.

  • Ability to prioritize multiple tasks and perform efficiently and effectively in a stressful environment.

  • Ability to work in fast-paced setting.

  • Empathy and understanding of patients with special needs.

  • Ability to work effectively with people from diverse social, cultural and ethnic backgrounds.

Qualifications:

  • High School graduate with 1-3 years of experience in a primary medical care setting and/or completion of a medical assistant’s educational program at an accredited school.

  • Certification as a medical assistant preferred.

  • Experience with an electronic medical record.

  • Ability to learn to perform laboratory tests and willingness to assist other staff as necessary.

  • Ability to make accurate technical and visual observations of patients.

  • Ability to relate well to patients and staff.

  • Current CPR certification.

  • Ability to pass pre-employment drug test & background check.


Medical Assistant - Bilingual (Spanish)

Job Summary:

The Medical Assistant will perform duties to assist the Clinic providers in the delivery of primary medical care as needed and within the parameters of their scope and/or certification.

Duties:

  • Prepares patients for provider, including greeting patients, patient check-in and check-out, questioning patients as to problems, recording chief complaint, obtaining vital signs and other lab work as indicated and prepares patients for individual treatment and appropriate examinations.

  • Assists providers in healthcare activities, performance of diagnostic and/or therapeutic procedures.

  • Helps keep providers on schedule; monitors and adjusts patient flow and limits interruptions.

  • Ensures an appropriate environment for delivery of healthcare by assisting, in general, with maintenance and housekeeping (e.g., maintaining equipment, locking and securing areas, and maintaining work areas in a clean, safe, and orderly fashion.

  • Ensures that exam rooms are appropriately stocked.

  • Participates in daily team huddle with assigned provider.

  • Collects viable specimens from the clinic’s patients, performs all in-house testing, prepares specimens/records for outside lab procedures and records lab results.

  • Records results of all appropriate labs in the patient’s medical record.

  • Gives injections only under the medical supervision of the provider.

  • Completes all records and reports as assigned and supervised.

  • Participates in the community health center’s quality assurance activities and performs duties in accordance with applicable standards.

  • Develops and maintains skills by seeking consultation from appropriate sources.

  • Receives telephone calls from patients, organizing provider’s priorities.

  • Makes follow-up telephone calls to patients on lab/radiology reports and makes appointments.

  • Attends all clinical updates, meetings and trainings.

  • Assists in tracking patient care in the OCHIN system.

  • Maintains strictest confidentiality; adheres to HIPAA guidelines/regulations.

  • Participates as a team member.

  • Performs other related duties as assigned.

Skills/Attributes:

  • Ability to proficiently and accurately read and write in English.

  • Fluent in Spanish.

  • Excellent telephone, communication and interviewing skills.

  • Proficient computer skills; ability to use multiple types of programs, i.e., word processing, electronic health record.

  • Ability to prioritize multiple tasks and perform efficiently and effectively in a stressful environment.

  • Ability to work in fast-paced setting.

  • Empathy and understanding of patients with special needs.

  • Ability to work effectively with people from diverse social, cultural and ethnic backgrounds.

Qualifications:

  • High School graduate with 1-3 years of experience in a primary medical care setting and/or completion of a medical assistant’s educational program at an accredited school.

  • Certification as a medical assistant preferred.

  • Experience with an electronic medical record.

  • Ability to learn to perform laboratory tests and willingness to assist other staff as necessary.

  • Ability to make accurate technical and visual observations of patients.

  • Ability to relate well to patients and staff.

  • Current CPR certification.

  • Ability to pass pre-employment drug test & background check.


Pharmacy Clerk - Bilingual (Spanish)

Job Summary: Serves clients by greeting and assisting them; retrieving filled prescriptions; gathering information for refill requests; and collecting co-pays and payments.

Duties:

  • Welcomes clients and visitors, in person or on the telephone, answering inquiries when possible, and referring inquiries to Pharmacy Technicians or Pharmacists as appropriate.

  • Comforts clients by anticipating and addressing anxieties; answers clients’ questions, when possible; maintains the reception area and the over-the-counter shopping area.

  • Checks for expired items in the over-the-counter shopping area.

  • Keeps clients informed that are waiting for prescriptions.

  • Provides reminder phone calls to clients with filled prescriptions that are over a week old.

  • Pulls filled prescriptions that are over two weeks old for re-shelving.

  • Receives daily shipment of medications, noting which were received as part of the 340B grant. Shelves medications, observing good stock rotation practices.

  • Assists with new client setup by collecting client information, including health insurance information.

  • Obtains revenue, recording and collecting client charges.

  • Reconciles the cash drawer daily.

  • Protects client rights by maintaining confidentiality of personal and financial information (HIPAA).

  • Maintains operations by following policies and procedures; reporting needed changes.

  • Contributes to a team effort by accomplishing related results as needed.

  • Other duties as assigned.

 

Qualifications:

  • One (1) year work experience in a medical office setting, preferred.

  • Previous office receptionist experience, preferred.

  • Must be able to pass national background check and drug screen.


IT Help Desk/Electronic Medical Record Specialist

Job Summary:  The IT Help Desk/Electronic Medical Record Specialist will provide immediate end-user support and training. This includes advanced application support, workflow integration, troubleshooting, and consulting on all related Electronic Medical Record systems.

Rinehart Clinic is a primary care community-based Federally Qualified Health Center located on the beautiful Northern Oregon coast in Tillamook County. The Clinic is minutes from hiking and biking trails, kayaking, year-round fishing, wineries, ocean vistas and the nearby cities of Manzanita and Nehalem Bay.

Responsibilities:

  • Oversight of all hardware and software used by the staff and the organization.

  • Installs, replaces and configures components, diagnoses problems and performs preventive maintenance on computer equipment and related networks and systems.

  • Installs, configures, troubleshoots and maintains needed software.

  • Provides on-boarding, off-boarding and IT orientation for staff.

  • Provides data migration as needed.

  • Provides daily support to EPIC applications’ users through troubleshooting, coaching and consulting.

  • Identifies, assesses and troubleshoots application and equipment issues as they occur and seeing it through to full resolution. Refers to OCHIN Help Desk, etc. as needed.

  • Runs all needed reports and maintains a report distribution schedule.

  • Provides coaching, training and consulting to end-user to facilitate learning of basic and specialized applications.

  • Collaborates with OCHIN and serves as liaison with OCHIN.

  • Manages new test features and upgrades prior to implementation.

  • Provides technical support for all new functionalities.

  • Attends appropriate internal and external meetings as the EPIC expert.

Qualifications:

  • Background and understanding of the medical record/electronic health record flow and ICD-9/ICD-10 coding systems preferred.

  • Understanding of database fundamentals/architecture.

  • Strong project management skills.

  • Exceptional interpersonal, analytical, and problem-solving skills.

  • Ability to effectively work in a team environment and provide superior internal and external customer service.

  • Ability to communicate technical concepts to technical and non-technical audiences.

  • Proficiency with basic word processing and presentation applications (Microsoft office suite – Word, PowerPoint, Excel).

  • Experience in healthcare setting with demonstrated understanding of clinical practice preferred but not mandatory.

Job Type:  Full-time