Medical Office Receptionist

The front office staff serves patients by greeting and assisting them, scheduling appointments and maintaining records and accounts within the strictest limits of confidentiality.

Duties:

  • Welcomes patients and visitors in person or on the telephone; answering or referring inquiries.

  • Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.

  • Keeps patient appointments on schedule by notifying provider or medical assistant of patient’s arrival; reviewing service delivery compared to schedule; reminding provider or medical assistant of service delays.

  • Comforts patients by anticipating patients’ anxieties; answers patients’ questions; maintains the reception area.

  • Keeps patients who are waiting in the waiting room informed about any delays.

  • Checks the clinic voice mail in the morning and periodically throughout the day.

  • Provides reminder telephone calls to the patients who are scheduled for appointments the next day.

  • Ensures that the providers’ schedules accurately reflect their availability.

  • Registers new patients and updates existing patient demographics by collecting detailed patient information, including personal and financial information.

  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; recording and making payment plans on delinquent accounts.

  • Reconciles the cash drawer daily using the daily reconciliation sheet.

  • Makes appointments for patients as they are leaving the Clinic, as directed by the providers on the daily charge sheet.

  • Provides instructions to patients for diagnostic testing (e.g., fasting lab work).

  • Protects patient rights by maintaining confidentiality of health and financial information (HIPAA).

  • Maintains operations by following policies and procedures; reporting needed changes.

  • Contributes to a team effort by accomplishing related results as needed.

  • Keeps medical office supplies adequately stocked by anticipating inventory needs, conveying needs to ordering staff and monitoring office equipment.

  • Performs other related duties as assigned.

Qualifications:

  • High school or GED graduate.

  • Previous office receptionist experience, preferred.

  • Ability to pass background check and drug screen


RN Care Coordinator

Job Purpose:

The priority of this position is to coordinate care for all patients including those diagnosed with opioid use disorder and engaged in medication-assisted treatment, including ongoing assessments, phone intakes, evaluations, triage, teaching, inductions, and stabilization.

Duties:

  • Facilitates communication and coordinates care with community agencies including hospitals, treatment programs, mental health providers and other service providers.  This also includes coordination between patients, family members, healthcare providers, behavioral health providers and social service agencies to obtain information and/or access needed appointments and resources.

  • Acts as primary RN Care Coordinator for the Medication Assisted Treatment (MAT) Program providing ongoing care management, education, and support for patients in all phases of treatment, including: nurse visits, urine toxicology screens, routine labs, medication teaching, monitoring, medication counts and medication refills.

  • Assess and monitor patients in the induction, stabilization, and maintenance phases of treatment.

  • Integrates work with other staff to ensure timely and accurate patient flow before, during and following clinic appointments (e.g., completing SBIRT, Inductions and/or UDS for SUD/MAT patients, behavioral health integration, etc.).

  • Triages urgent patient telephone calls and walk-ins using nursing assessment skills to determine appropriate level of care needed.

  • Addresses social determinants of health, health literacy and translation needs in order to reduce barriers to patient care.  Takes initiative to connect patients to external resources and follows up to ensure needs have been met. 

  • Provides patients and families with education, individually or in a group setting.

  • Embraces trauma-informed care and recognizes the value of harm reduction. 

  • Understands substance use disorder to be a relapsing disease and supports patients during periods of resumed use.

  • Identifies other population health needs, coaching patients/families toward successful self-management of chronic diseases or additional primary care health needs.

  • Documents all engagements in the patient’s medical record.

  • Involves the patient in the treatment plan and works with the patient’s needs.  Initiates and documents follow-up for patients who do not meet their plan of care and/or health improvement goals.

  • Follows up with all patients discharged from emergency departments and hospitals.

  • Maintains patient confidentiality in alignment with HIPAA and 42CFR Part 2.

  • Assists in identifying clinic workflows that create barriers to patient care.

  • Stays current on best practices.

  • Participates in the Clinic’s quality improvement activities with a focus on reaching clinical goals for the population, utilizing the PDSA methodology.

  • Attends all appropriate meetings.

  • Complies with clinic’s policies and procedures.

  • Performs other related duties as assigned.

Skills/Attributes:

  • Compassionate, sensitive, culturally attuned to the people and community being served and able to communicate effectively.

  • Knowledgeable about the environment and healthcare system.

  • Technically proficient with computers, including Microsoft Office Suite.

  • Excellent oral and written communication skills.

  • Ability to organize and prioritize tasks, work under pressure and meet deadlines.

  • Strong analytical, attention to detail, and problem-solving skills.

  • Ability to work independently, and as a team member.

Qualifications:

  • Licensed as a registered nurse in Oregon.

  • Bachelor’s degree preferred.

  • Two years of experience in a community health setting.


Acupuncturist (PT)

The Acupuncturist provides direct patient care and is committed to upholding the mission of the Clinic as well as contributing to the wellness of the community.

Duties:

  • Provides diagnosis and discusses treatment plan with patients.

  • Performs therapeutic procedures as dictated by her/his licensure.

  • Ensures an appropriate environment for delivery of care by assisting, in general, with maintenance and housekeeping (e.g., maintaining equipment, locking and securing areas, and maintaining work areas in a clean, safe, and orderly fashion.

  • Works in collaboration with multi-disciplinary team to perform clinical assessments and develop treatment plans.

  • Participates in daily team huddle.

  • Documents all interactions in the patient’s medical record.

  • Completes all records and reports as assigned and supervised.

  • Participates in the community health center’s quality assurance activities and performs duties in accordance with applicable standards.

  • Develops and maintains skills by completing continuing education and seeking consultation from appropriate sources.

  • Makes follow-up appointments.

  • Attends all appropriate clinical updates, meetings, and trainings.

  • Maintains strictest confidentiality; adheres to HIPAA guidelines/regulations.

  • Participates as a team member.

  • Performs other related duties as assigned.

Skills/Attributes:

  • Ability to proficiently and accurately read and write in English.

  • Excellent telephone and communication.

  • Proficient computer skills; ability to use multiple types of programs, i.e., word processing, electronic health record.

  • Ability to prioritize multiple tasks and perform efficiently and effectively in a stressful environment.

  • Ability to work in fast-paced setting.

  • Empathy and understanding of patients with special needs.

  • Ability to work effectively with people from diverse social, cultural and ethnic backgrounds.

Qualifications:

  • Valid/current Oregon Acupuncture license.

  • Two years’ experience as an Acupuncturist.

  • Experience with an electronic medical records system.

  • Ability to make accurate technical and visual observations of patients.

  • Ability to relate well to patients and staff.

  • Current CPR certification.

  • Ability to pass criminal background check and drug test.


Medical Assistant

The Medical Assistant will perform duties to assist the Clinic providers in the delivery of primary medical care as needed and within the parameters of their scope and/or certification.

Duties:

  • Prepares patients for provider, including greeting patients, patient check-in and check-out, questioning patients as to problems, recording chief complaint, obtaining vital signs and other lab work as indicated and prepares patients for individual treatment and appropriate examinations.

  • Assists providers in healthcare activities, performance of diagnostic and/or therapeutic procedures.

  • Helps keep providers on schedule; monitors and adjusts patient flow and limits interruptions.

  • Ensures an appropriate environment for delivery of healthcare by assisting, in general, with maintenance and housekeeping (e.g., maintaining equipment, locking and securing areas, and maintaining work areas in a clean, safe, and orderly fashion.

  • Ensures that exam rooms are appropriately stocked.

  • Participates in daily team huddle with assigned provider.

  • Collects viable specimens from the clinic’s patients, performs all in-house testing, prepares specimens/records for outside lab procedures and records lab results.

  • Records results of all appropriate labs in the patient’s medical record.

  • Gives injections only under the medical supervision of the provider.

  • Completes all records and reports as assigned and supervised.

  • Participates in the community health center’s quality assurance activities and performs duties in accordance with applicable standards.

  • Develops and maintains skills by seeking consultation from appropriate sources.

  • Receives telephone calls from patients, organizing provider’s priorities.

  • Makes follow-up telephone calls to patients on lab/radiology reports and makes appointments.

  • Attends all clinical updates, meetings and trainings.

  • Assists in tracking patient care in the OCHIN system.

  • Maintains strictest confidentiality; adheres to HIPAA guidelines/regulations.

  • Participates as a team member.

  • Performs other related duties as assigned.

Skills/Attributes:

  • Ability to proficiently and accurately read and write in English.

  • Excellent telephone, communication and interviewing skills.

  • Proficient computer skills; ability to use multiple types of programs, i.e., word processing, electronic health record.

  • Ability to prioritize multiple tasks and perform efficiently and effectively in a stressful environment.

  • Ability to work in fast-paced setting.

  • Empathy and understanding of patients with special needs.

  • Ability to work effectively with people from diverse social, cultural and ethnic backgrounds.

Qualifications:

  • High School graduate with 1-3 years of experience in a primary medical care setting and/or completion of a medical assistant’s educational program at an accredited school.

  • Certification as a medical assistant preferred.

  • Experience with an electronic medical record.

  • Ability to learn to perform laboratory tests and willingness to assist other staff as necessary.

  • Ability to make accurate technical and visual observations of patients.

  • Ability to relate well to patients and staff.

  • Current CPR certification.

  • Ability to pass pre-employment drug test & background check.


Medical Assistant - Bilingual (Spanish)

Job Summary:

The Medical Assistant will perform duties to assist the Clinic providers in the delivery of primary medical care as needed and within the parameters of their scope and/or certification.

Duties:

  • Prepares patients for provider, including greeting patients, patient check-in and check-out, questioning patients as to problems, recording chief complaint, obtaining vital signs and other lab work as indicated and prepares patients for individual treatment and appropriate examinations.

  • Assists providers in healthcare activities, performance of diagnostic and/or therapeutic procedures.

  • Helps keep providers on schedule; monitors and adjusts patient flow and limits interruptions.

  • Ensures an appropriate environment for delivery of healthcare by assisting, in general, with maintenance and housekeeping (e.g., maintaining equipment, locking and securing areas, and maintaining work areas in a clean, safe, and orderly fashion.

  • Ensures that exam rooms are appropriately stocked.

  • Participates in daily team huddle with assigned provider.

  • Collects viable specimens from the clinic’s patients, performs all in-house testing, prepares specimens/records for outside lab procedures and records lab results.

  • Records results of all appropriate labs in the patient’s medical record.

  • Gives injections only under the medical supervision of the provider.

  • Completes all records and reports as assigned and supervised.

  • Participates in the community health center’s quality assurance activities and performs duties in accordance with applicable standards.

  • Develops and maintains skills by seeking consultation from appropriate sources.

  • Receives telephone calls from patients, organizing provider’s priorities.

  • Makes follow-up telephone calls to patients on lab/radiology reports and makes appointments.

  • Attends all clinical updates, meetings and trainings.

  • Assists in tracking patient care in the OCHIN system.

  • Maintains strictest confidentiality; adheres to HIPAA guidelines/regulations.

  • Participates as a team member.

  • Performs other related duties as assigned.

Skills/Attributes:

  • Ability to proficiently and accurately read and write in English.

  • Fluent in Spanish.

  • Excellent telephone, communication and interviewing skills.

  • Proficient computer skills; ability to use multiple types of programs, i.e., word processing, electronic health record.

  • Ability to prioritize multiple tasks and perform efficiently and effectively in a stressful environment.

  • Ability to work in fast-paced setting.

  • Empathy and understanding of patients with special needs.

  • Ability to work effectively with people from diverse social, cultural and ethnic backgrounds.

Qualifications:

  • High School graduate with 1-3 years of experience in a primary medical care setting and/or completion of a medical assistant’s educational program at an accredited school.

  • Certification as a medical assistant preferred.

  • Experience with an electronic medical record.

  • Ability to learn to perform laboratory tests and willingness to assist other staff as necessary.

  • Ability to make accurate technical and visual observations of patients.

  • Ability to relate well to patients and staff.

  • Current CPR certification.

  • Ability to pass pre-employment drug test & background check.